Jon Gray

Transformation Manager at Rackspace Technology, Austin, TX

I am an enterprising and innovative transformation manager. Adept in driving and managing operational evaluations and uncovering improvement opportunities while serving as the financial, technological, and operational point-person throughout the process.

I create buy-in at all levels of the organization by analyzing service operations and goals, articulating the financial and technical business case for change, and collaboratively developing solutions to pressing challenges. I am an elite communicator and consensus builder with analytical know-how and financial expertise. I nurture collaborative relationships throughout the business to ensure our vision is executed successfully.

NOTABLE ACHIEVEMENTS
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✓ Consulted, constructed, contracted, and closed $100M+ long term desktop lifecycle management services contract with DuPont by stewarding opportunity as sole architect during multi-year pursuit and bridging multiple sales and service delivery teams.

✓ Built high growth, independent startup from the ground-up to generate $1.4M annually by leveraging corporate experience and deploying service management best practices.

✓ Architected Dell’s first ever hardware-inclusive global utility / XaaS desktop computing model, offering technology solution for ~100K GE users.

✓ Managed and delivered software and hardware physical asset discovery project for > 10K desktops in large insurance offices across the UK. Developed field operational plans procedures and assisted in development of proprietary asset discovery toolset. Recruited, hired, and trained local field workforce.

SPECIALTIES
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Managed Services ● Business Solution Development ● Strategic Vision ● Outsourcing
XaaS Solution Design ● Life Cycle Management ● ITIL
Program Management ● Reporting & Analysis ● Process Development ● Sales ● Negotiation
Business Architect ● Business Solutions Architect ● Services Architect ● Business Strategist
Professional Services Consultant ● Managed Service Architect Business Architect ● Service Architect | Business Strategist ● Professional Services Consultant ● Business Analyst